An NCR workflow is the controlled process used to manage a nonconformance report from initial detection through review, disposition, correction, and closure. In manufacturing, it applies when a part, material, process, document, or record does not meet specified requirements.
The workflow commonly includes identification of the issue, containment or segregation of affected items, quality review, assignment of responsibility, disposition decision, required actions, verification, and final closure. Typical dispositions may include rework, repair, scrap, return to supplier, or use-as-is when authorized by the appropriate role.
NCR workflows are often managed in a QMS, MES, ERP, supplier quality portal, or integrated quality module. They support traceability by linking the nonconformance to affected lots, serial numbers, work orders, inspections, suppliers, documents, and approvals.
An NCR workflow should not be confused with CAPA or RCCA. The NCR records and controls the specific nonconforming condition. CAPA or root cause corrective action may be opened when the issue is recurring, systemic, or requires broader corrective action beyond the immediate disposition.