An NCR process is the workflow used to document, review, and resolve a nonconformance. In manufacturing, NCR usually means nonconformance report or non-conformance report. The process applies when a part, material, process output, document, or service does not meet a specified requirement.
A typical NCR process records what was found, where it was found, the affected lot or serial numbers, containment actions, evaluation results, disposition, approvals, and closure evidence. Common dispositions include rework, repair, scrap, return to supplier, or use-as-is when authorized by the appropriate role. In digital manufacturing environments, NCR workflows may be managed in a QMS, MES, ERP, supplier portal, or integrated quality system to preserve traceability and status visibility.
The NCR process should not be confused with CAPA or RCCA. An NCR addresses a specific nonconforming condition and its disposition. CAPA and root cause corrective action are broader follow-on processes used when the issue requires investigation of cause, corrective action, and prevention of recurrence.